Frequently Asked Questions

How soon can I move my goods into my storage unit?

Depending on our availability it will be within 24 hours. Just call us and we will arrange a time, complete the application form, arrange bond and advance payment. Then we will give you a security pass for the Brookvale Frenchs Forest or Chatswood sites or the front gate master key for the Elanora Heights site.

What if I don't need my rented storage unit anymore?

Simply contact us 7 days prior to the date you plan to vacate.

How will I be pay for my rented storage unit?

To make it easier for you to budget, our prices are based on weekly rates. You will pay once a month and this amount is calculated by breaking down the weekly rate to a day rate and multiplying this by 365 days (1 year) and dividing by 12 to give a calendar monthly dollar figure.

When you first start renting it will be similar to renting a house, ie. you pay 2 weeks bond (you receive this back when you vacate) and 1 calendar month in advance.

What is the shortest period of time I can rent a unit for?

Our storage terms are very flexible from 1 week to several years.

Do I supply my own padlock?

Yes you will need to purchase your own padlock. We sell padlocks if you need to purchase one on site.

What hours can I access my storage unit?

Standard access hours are 6.00am - 9.00pm 7 days a week. Some of our sites can offer access 24 hours 7 days a week.

Can you arrange contents insurance?

We recommend that you take out insurance. We have an affiliation with an insurance company that specialises in self storage contents insurance. Please ask for a brochure and price list.

Can you help me with transport options to move our goods into storage?

Yes, we can arrange removalists for you. We offer a free trailer service to customers who commit for 6 months storage or longer (contact us for more information). For shorter term storers, our small trailer is available for hire at competitive rates.

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